Please be assured that we never consider our Rewards Members as "not paying" when they use their points. We did not meet your, or our own, standards of service and we sincerely apologize for that. You indicated in this reveiw, and in your contact with Marriott's Customer Care Line, that there were several unsatisfactory aspects to your stay please accept our sincere apologies.We take great pride in ensuring our guest’s satisfaction, and it is very disheartening when we do not achieve that goal. We really appreciate it when our Silver Elite guests provide us with their travel knowlege and experience. Dear Lee, Thank you for taking the time to complete this review and and sharing your experience at the Kansas City Airport Marriott.
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